Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Appointment details
• Service inquiries
• Communication preferences
• Conversation history with AI assistants or customer support

We may also collect technical information automatically, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Respond to inquiries
• Schedule appointments
• Send appointment reminders
• Provide customer support
• Deliver AI assistant communications
• Improve our services and website
• Maintain system security
• Comply with legal obligations

We may use automated systems and AI-powered tools to assist with communication and scheduling.

3. SMS Communications

By submitting your phone number through our forms, appointment systems, or communication channels, you consent to receive SMS messages related to:

• Appointment confirmations
• Appointment reminders
• Service notifications
• Customer support
• Follow-up communications
• Conversational AI assistance

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Consent is not a condition of purchase.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers that help us operate our services, including:

• Communication providers
• CRM systems
• Scheduling systems
• Hosting providers
• Analytics providers
• AI and automation platforms

These providers are contractually obligated to protect your information.

We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for communications

To exercise these rights, contact us using the information below.

8. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Enhance functionality

You can modify browser settings to disable cookies if desired.

9. Third-Party Services

Our website and systems may integrate with third-party services including:

• Twilio
• GoHighLevel
• Vapi
• Google Calendar
• Analytics providers

We are not responsible for the privacy practices of third-party platforms.

10. Children's Privacy

Our services are not intended for individuals under 13 years of age.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of any updates.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal information, contact us at:

Maximized Leads
Email: hello@maximizedleads.com
Website: https://maximizedleads.com